Jose’s review of Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers > Likes and Comments

Thanks, Jose. I tell them as delicately as I think they need to hear it. That varies. Some C-suite have asked me to pull no punches. Some have suggested more honey than vinegar. I play to my audience.

The system is already destroying itself. I'm just pointing at it. And the book does propose alternative solutions. It's all of part 4 of the book. :)