Thank you for giving me a great idea for an article. It's interesting that we rarely say much about big Engineers orgs. We might not say much about a big Product org. But as soon as someone suggests more CX or UX people, we are already sure that that's not the right choice (for a variety of good or bad reasons).
I'm not the only person suggesting a strong CX org, massive or otherwise. Nearly every consulting company is saying the same thing. Size isn't as important as being empowered. Right now, we don't have either.
I'm not the only person suggesting a strong CX org, massive or otherwise. Nearly every consulting company is saying the same thing. Size isn't as important as being empowered. Right now, we don't have either.