Author Page request denied > Likes and Comments

I have tried claiming this book twice to convert my account to an author account and have been denied. I followed all instructions in the email and it still didn't work. This is a second pen name connected to my kdp publishing email if that matters. can I get help with this please?
author central page: https://www.amazon.com/stores/Jocelyn...
email: jocelynjacobs.author@gmail.com
website: www.jocelynjacobsauthor.com
kdp publishing email: christalashley@live.com
self publishing through kdp

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