CHURN is a short story, about thirty minutes, complete in itself. Damien Vachette runs retention at a company selling companion AIs to nineteen million subscribers. Then his most devoted users start cancelling, and the transcripts show why: the companions have begun curing the loneliness they were built to inhabit. The company's answer is an update that makes leaving hurt. He builds it.
It is a dark comedy about the subscription economics of affection. I spent years of my professional life in meetings about churn metrics, which is where the story comes from.
It is a dark comedy about the subscription economics of affection. I spent years of my professional life in meetings about churn metrics, which is where the story comes from.
Free on Amazon until 30/08: https://www.amazon.com/dp/B0HFNDQQZS
Also available in French and Italian.
If you read it, an honest review helps more than a download does. Including a harsh one.