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“
Customer satisfaction is more important than the accumulation of phony internet reviews.
”
― Your Clients and You
― Your Clients and You
“
[Fandom] should be celebrated for what it can provide in individual lives, but it should also be taken seriously for what it can do at scale - not because I like it or because being a girl is cool now, but because fans are connecting based on affinity and instinct and participating in hyperconnected networks that they built for one purpose but can use for many others. We need to know what fandom can do and what it can't, and we need to figure out who might try to manipulate it and why.
...more
”
― Everything I Need I Get from You
― Everything I Need I Get from You
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