In Search of Excellence by Thomas J. PetersThe Service Profit Chain by James L. HeskettThe Halo Effect by Philip M. RosenzweigPredictably Irrational by Dan ArielyMoments of Truth by Jan Carlzon
CMs' choice
8 books — 1 voter
Presentation Zen by Garr Reynoldsslide by Nancy DuarteResonate by Nancy DuarteDo/ Story/ by Bobette BusterThe Presentation Secrets of Steve Jobs by Carmine Gallo
Presentation
14 books — 2 voters