“Validation has two main elements. It 1) acknowledges a specific emotion, and 2) offers justification for feeling that emotion. Validation is nonjudgmental. It allows the other person to feel whatever they’re feeling without labeling it as “good” or “bad.” Invalidation (i.e. minimizing or dismissing another person’s feelings) is counter-productive. Research has shown that invalidating responses can make a difficult situation worse, even when offered with the best of intentions. Offering validation—before or instead of offering advice or assurance—is often the best way to help. Doing so helps others let go of difficult emotions much more quickly, often allowing them to find a solution to the problem on their own. Leading with validation also increases the likelihood that others will listen to and accept your advice. CHAPTER 3”