“We start the exercise by having everyone write down one thing that each of the other team members does that makes the team better. In other words, they write down, for everyone other than themselves, the single biggest area of strength as it pertains to the impact on the group. We’re interested not in their technical skills, but in the way they behave when the team is together that makes the team stronger. Then we ask them to do the same thing, except this time focusing on the one aspect of each person that sometimes hurts the team. After ten or fifteen minutes of thoughtful consideration and note taking, everyone is usually done.”