“In other words, too much of our attention is devoted to things that don’t matter... things that consume valuable resources (time, money and skill) yet don’t contribute in any meaningful way to fulfilling the system’s mission. In fact, without a clear understanding of the vertical dependency between action and outcome, many of the formal activities that take place in most systems are akin to rearranging the deck chairs on the RMS Titanic after it stuck the iceberg.”