“Ultimately, of course, you want people with good processes and good outcomes, but I'd rather have somebody working for me who had a good process and a bad outcome in a given year than somebody with a bad process and a good outcome. Most dangerous of all, is a manager with a bad process who has become overconfident because of undue success. It's like somebody who plays Russian roulette three times in a row without the gun going off, and thinks they're great at Russian roulette. The fourth time, they blow their brains out.”