“Unfortunately, the same forces of speed and change that demand flexibility conspire to keep us rigid. We have so much information coming at us, and so many decisions to make, that we can quickly default to the first, best guess, which usually involves black-and-white thinking. And with little time to interact, we often reduce our relationships to transactions. With three hundred emails in your in-box demanding a response, we can all too easily default to a quick “reply” to our colleague, never thinking to ask about his child who has cancer.”