“define the task or problem, or clarify the goal. • Use your opening paragraph to focus on how the information you convey affects your readers. • Focus each of your subsequent paragraphs on one idea pertaining to the subject. • Relate your information concisely and present it from the readers’ perspective. • Emphasize exactly what you want readers to do and when. • Keep business email as brief and concise as possible. Use attachments for detailed supporting information. • Adjust your style and tone to fit your audience. • Attempt to build goodwill in your conclusion.”