“but one thing I've noticed over the years is that some people are nice and some people are kind. Does that make sense? Niceness is good manners, and stopping to give someone directions, and smiling at the overworked cashier at the supermarket. These are all good things, but they have nothing to do with what's underneath. Niceness is all about what we do when other people are looking. Kindness on the other hand, runs deep. Kindness happens when no one is looking.”