“The theory goes that governmental agencies don't accidentally make accessing information or resources difficult. They do this shit on purpose. The forms are confusing, and the record keeping is ass-backward because it reflects a policy choice. A decision has been made to repel the average citizen from gaining certain knowledge or opportunities.

When most people encounter the seemingly arbitrary and capricious workings of, for instance, the IRS or the DMV, they accept it because they've been trained to assume that the government is run by half-wits. They yell at the lowly staffer in front of them, then sulk away and comply with the absurd rules or give up. Yet what the vast majority of citizens see as mistakes are the result of calculated design. Some high-level political functionary stipulated that the form must be completed in triplicate. A few billionaire donors drafted the fine print that disqualifies the neediest from touching the bounty. These are very smart motherfuckers. To think otherwise plays into their hands.”