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“Capabilities are needed to transform resources into value and are much more difficult to acquire.”

― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure
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ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure by Jeffrey Tefertiller
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