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Robert G.  Thompson

“Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.”

Robert G. Thompson, Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
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Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies by Robert G. Thompson
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