“We Americans once reveled in our reputation for self-sufficiency. We were tinkerers, fixers of things. Yet while many of us can recall our parents wrestling into compliance a recalcitrant toaster or washing machine, few of us today would attempt the same with a malfunctioning microwave oven, digital camera, or anything built up from a computer chip. Appliances, electronics, and automobiles are black boxes, impervious to probing and resistant to repair. Getting into the guts of things is difficult, and if we dare trespass in the innards of what we thought belonged to us, we do so at the risk of the guarantee. Even seasoned professionals are losing heart. In less than two decades, the Professional Service Association lost three-quarters of its small appliance and consumer electronics shop members. During that same period the number of electronics repair shops plummeted from twenty thousand to five thousand. Repair people of all stripes have fallen into obscurity. Sesame Street closed its “Fix-it Shop” in 1996, stating as its reason that young viewers were unlikely to encounter one.”