“An avid reader of management theorist Elton Mayo’s articles on human relations, which stressed the primacy of employee morale to job performance, she knew that the most effective way to increase worker productivity was not to peg workers as normal, antisocial, or manic-depressive. Rather, it was for management to make every worker feel as if he was needed somewhere, doing something, no matter how unglamorous the task; to increase the attention they paid to the psychic lives of their employees.”