“For example, Amazon Web Services (AWS) has categorized enterprise generative AI use cases into three buckets: customer experience, employee productivity, and process optimization. A 2024 O’Reilly survey categorized the use cases into eight categories: programming, data analysis, customer support, marketing copy, other copy, research, web design, and art. Some organizations, like Deloitte, have categorized use cases by value capture, such as cost reduction, process efficiency, growth, and accelerating innovation.”