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“The second word often used without understanding the implication is “should.” ‘Should” has a flavor of admonition, guilt, and manipulation, especially when other people are using it by blurting out-loud a general statement with the word “should.” For example: “You should always finish what you’re eating and never leave anything on the plate.” Also: “This should have been completed by now.” And yet another: “You should not get up before the manager has left.” For example, Tina writes: Tina answers, “We should focus on production levels because this is what is driving the transfer to production; trust me, I’ve been here and have seen these projects many times.” In this case, Tina is using “should” to reprimand the team and also to have it her way by defining an imaginary rule and enforcing it upon the team.”

Michael Nir, Agile scrum leadership : Influence and Lead ! Fundamentals for Personal and Professional Growth
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Agile scrum leadership : Influence and Lead ! Fundamentals for Personal and Professional Growth (Leadership Influence Project and Team Book 2) Agile scrum leadership : Influence and Lead ! Fundamentals for Personal and Professional Growth by Michael Nir
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