“What do I want? 2. What are my choices? 3. What assumptions am I making? 4. What am I responsible for? 5. How else can I think about this? 6. What is the other person thinking, feeling, and wanting? 7. What am I missing or avoiding? 8. What can I learn? … from this person or situation? … from this mistake or failure? … from this success? 9. What action steps make the most sense? 10. What questions should I ask (myself or others)? 11. How can I turn this into a win-win? 12. What’s possible?”