“The lack of self-listening is often the cause of communication breakdown. If we could hear our words and comments through the ears of our listeners, we would be appalled at the overgeneralizations, the inaccuracies, and the insensitive, negative comments we make about ourselves and others. Learning to carefully select our words plays a major role in presenting ourselves in a favorable light, getting along well with others, and effectively getting the job done. When we make self-deprecating remarks about our looks, intelligence, or competence, we reveal an unhealthy mindset, chip away at our self-confidence, and create the wrong impressions, setting the stage for us not to be taken seriously.”