“The reason you’re mentioning what you’re seeing isn’t to rub salt in a wound or micromanage, it’s to give the person you’re trying to help a real-time experience of your values and standards. You’re using the Mention to show them things like: (1) how keeping an eye on the details is a form of caring for yourself and others; (2) why it’s important to try and identify patterns because that’s what leads to innovation; and (3) how no matter what’s going on in the hustle and bustle, they work for someone who never loses sight of the human beings in their care. Before”