“It doesn't matter who came to talk to me,' he said (Barack Obama). He went on to say that I needed to realize the power of my words. I could not send emails like that because they - I am paraphrasing - freak everyone out.

Developing self-awareness is a lifelong process; you don't just wake up one day and have all you need. So even though I'd spend the last few months demonstrating that I was cable and knew what I was doing, this was something of a revelation. When the president of the United States tells you your words are powerful, it can be pretty shocking. I honestly didn't think anyone would give a shit if I sent a snippy email.

It was good advice, specifically to me at the time but generally as it relates to any kind of replying-all in life: Think about how what you say could affect people, from the top down. It was also a wake-up call for me about my state of mind: I didn't know why (yet) - though I'm sure I did, deep down - but my temper was getting worse, and my fuse shorter and shorter.”