“My practical resolution was very simple. I made a commitment to outwardly demonstrate my delight and appreciation for others whenever I came in contact with them, particularly those with whom I struggled. To make this commitment very practical, I determined that I would smile and demonstrate a welcoming tone of voice each time I encountered others for the first time in a given day. The impact of my encounter with God and the graces he provided through my resolution profoundly changed the relationships in my life.”