“Kindness can take on many forms. For example, when communicating, your tone may speak more about you than your words. Have you ever been scolded by a superior, who used firm words but a kind tone? Conversely, have you ever been ridiculed by someone who may have used appropriate language but whose tone was demeaning and discouraging? Choosing to speak in a kind tone has the power to turn away wrath, change a mood, even transform a relationship.”