“Communication is not just about words. It’s about body language, tone of voice, facial expressions, even pheromones, all of which can’t be conveyed through social media. Emoticons are very weak substitutes.” And when nonverbal cues are stripped away, it can limit the potential for understanding, arguably the foundation of empathy. When researchers at the University of Michigan reviewed data from seventy-two studies conducted between 1979 and 2009, all focused on monitoring levels of empathy among American college students, they found that students today were scoring about 40 percent lower than their earlier counterparts.”