“FACILITATORS EXPERIENCE mysterious emotions, fear, anger and numbness when working with groups and large organizations. That’s because group processes bring up abuse issues from the past. Understanding your own psychology better will make you a more effective facilitator by helping you (1) be sensitive to others, (2) remain centered and not go into shock when you are attacked, and (3) maintain equanimity and provide the group with a sense of safety when the group looks to you for protection in stormy times.”