“There is a difference between being nice and being kind. Being nice is about being polite. It gets the job done, clean and orderly. You are nice to people you don't know in the store buying groceries, or to a kitten you find under a car in the winter. It is doing what you should, when you're supposed to and how you're supposed to, when the time is right [...] Being kind is different. Harder. It means doing what is best even when the cost is high. It's saying something that hurt and hurt and hurt right now, so it wouldn't have to hurt ever again.”