“There is an important difference between feeling guilty and taking responsibility. I once heard that guilt is what you feel because of what you did, but responsibility is what you take because of the kind of person you want to be.

The distinction between guilt and responsibility is not simply a theoretical moral or linguistic distinction. It is a distinction that quite profoundly affects the way we deal with the issue at hand. When we feel guilty we usually feel powerless. We feel violated, either by our own abandonment of our values, or because somebody else “made us feel that way.” That’s why we often attribute our guilt to others (“Why are you always making me feel guilty?”). Guilt often leads to defensiveness, anxiety, and shame, and because we feel blamed, either by others, or ourselves, it also may lead to retaliation. This is one of the reasons there is such strong white male backlash around diversity and inclusion issues. White men are reacting to being blamed and “made” to feel guilty for things they often don’t realize that they’re doing, or for privileges they don’t realize they have had for longer than any of them have been alive. I want to be clear that I’m not suggesting that there are not a lot of white men who have done things, and do things, that have harmed others. On the contrary. However, for many, these behaviors occur without people ever realizing they are engaging in the behaviors.

On the other hand, when we take responsibility for our actions, we empower ourselves. We can bring compassion to ourselves and to others for our blind spots. We are, by the very nature of the word, “able to respond” to the situation at hand. We can be motivated to grow, to develop, to improve ourselves and transform our ways of being. We have an opportunity to correct our mistakes and move forward and, we hope, improve the situation. In doing so, we can remove the “good person/bad person” stigma, and instead deal with each other as human beings, with all of us trying to figure out how to get along in this world.

Again, I want to be very clear: I am not in any way suggesting we avoid dealing with people who are overtly hostile or biased. We have to establish a zero tolerance policy for that kind of behavior. But the evidence is very clear, and it is that, overwhelmingly, most bias is unconscious. When we treat people who don’t know they are demonstrating bias in a way that suggests there is something evil about them, we not only put them on the defensive, but we also lose the ability to influence them because they have no idea what we are focused on.”