Sameer Khan > Sameer's Quotes

“I asked John Stauss, “To what do you attribute our success in creating such a competent workforce? Most of your people had never worked in a hotel before, and many others had never worked anywhere.” “I think I can put it in two words,” John replied. “Patience and understanding.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy

“Japanese contracts were vague; they wouldn’t stand up in Canadian courts, for in Japan they didn’t have to. If an agreement wasn’t working out for both parties, company managers would just talk it over and settle any differences.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy

“In North America, some companies rotated purchasing agents so they didn’t get buddy-buddy with suppliers, for fear of kickbacks. I found company relationships in Japan to be so close that a Japanese manufacturer might have only one supplier for any one part.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy

“Having a positive mental attitude is asking how something can be done rather than saying it can’t be done. —BO BENNETT, businessman, author, and philanthropist”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy

“Great companies first build a culture of discipline . . . and create a business model that fits squarely in the intersection of three circles: what they can be best in the world at, a deep understanding of their economic engine, and the core values they hold with deep passion.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy