Goodreads Librarians Group discussion

There should an option under “ROLE” for librarian as well as the ones for:

Publisher
Author
Both
Neither

That way, it is a given that whoever has sent a ticket could have combined the editions themselves if that was all that was needed. It would cut down on the unnecessary recombines needing to be separated again. Yes, we will occasionally ask support to combine difficult editions, but the vast majority are for editions to be MERGED. It is quite frustrating to have everything separated (with notes) and receiving an email stating they have been combined for me. SMDH. The email has “librarian” as my role, but I gather that members of support don’t see it.

There also needs the option of MERGE in the pulldown menu for issues. Now that the supers cannot do any above 10,000, more requests need to be sent to support (and the developers).

+1

Tawnya wrote: " It is quite frustrating to have everything separated (with notes) and receiving an email stating they have been combined for me."

On that note, I assume staff mean "merge" where they have written "combine duplicate editions" on these Help pages:

https://help.goodreads.com/s/article/...

https://help.goodreads.com/s/article/...

Maybe that is why librarian messages to Support are resulting in combines rather than merges.

While "combine different editions" and "combine duplicate editions" are technically distinct, they may be too similarly worded to be completely clear to everyone.

I agree a pulldown menu stating we are librarians would be helpful.

It's interesting that even staff are confused about the differences between "merge" and "combine". (And "different" vs "duplicate".)

Casting my vote again for a drop-down menu, which might help reduce the confusion for staff and librarians alike.