Goodreads Librarians Group discussion

There should an option under “ROLE” for librarian as well as the ones for:

Publisher
Author
Both
Neither

That way, it is a given that whoever has sent a ticket could have combined the editions themselves if that was all that was needed. It would cut down on the unnecessary recombines needing to be separated again. Yes, we will occasionally ask support to combine difficult editions, but the vast majority are for editions to be MERGED. It is quite frustrating to have everything separated (with notes) and receiving an email stating they have been combined for me. SMDH. The email has “librarian” as my role, but I gather that members of support don’t see it.

There also needs the option of MERGE in the pulldown menu for issues. Now that the supers cannot do any above 10,000, more requests need to be sent to support (and the developers).

+1

Tawnya wrote: " It is quite frustrating to have everything separated (with notes) and receiving an email stating they have been combined for me."

On that note, I assume staff mean "merge" where they have written "combine duplicate editions" on these Help pages:

https://help.goodreads.com/s/article/...

https://help.goodreads.com/s/article/...

Maybe that is why librarian messages to Support are resulting in combines rather than merges.

While "combine different editions" and "combine duplicate editions" are technically distinct, they may be too similarly worded to be completely clear to everyone.

I agree a pulldown menu stating we are librarians would be helpful.

It's interesting that even staff are confused about the differences between "merge" and "combine". (And "different" vs "duplicate".)

Casting my vote again for a drop-down menu, which might help reduce the confusion for staff and librarians alike.

Hi Tawnya - are you referring to the options available when submitting a support request? This information is already available to Experts when they receive an email.

Then why do half of them tell me to reach out to the librarian group? If they can see we are librarians, then they would know we are already a part of the group.

I figure that is part of some's signature blocks, but it is odd.

And has been said here, too many of support do not know what merging means. There needs to have a dedicated option under "Choose your issue". I have been using "other" to cut down of the unnecessary recombines.

Another +1 for Tawnya's comment #6.

Jaclyn, GR needs a drop-down option for "librarian" so that staff knows we don't need to be referred to the GR librarian group. And please ask the GR staff to refer to the same rules that librarians use. Thanks!

It isn't with the dropdowns but nowadays when I get a reply from Support I see this at the top;

question type: other
device type: desktop
is author: no
user type: neither
source: contact form
from email:*******@*****.com
role: librarian
summary: Author sort-by name incorrect
question:

So they do (or should know) they are dealing with a Gr Librarian.

Before this was changed I started every message with "I am a Goodreads Librarian" Once I did that I stopped getting referred to Help.

Thanks, Carol! This is helpful information. I've never seen that, but I haven't reported issues to support for a month or two (or four).

Now if GR staff could use the same rules that we have to use .... The bots, too? Nah, that's clearly asking too much.

Tawnya wrote: "Then why do half of them tell me to reach out to the librarian group? If they can see we are librarians, then they would know we are already a part of the group."

I got one of those too today. This was also a pointless answer anyway, as my request was for a merge into a GR author profile.