Excited to have started a soft launch of my new book, The Strategic Customer Success Manager. I wrote it as I wanted to share my experience in customer success so that others could benefit from it. It then transformed into more of a mission to improve the profession after the tech meltdown post-covid.
Not enough attention was provided to developing the skills of the CSM as there were many experienced leaders thrust into the field. I wanted to take on this cause and push the profession forward.
Not enough attention was provided to developing the skills of the CSM as there were many experienced leaders thrust into the field. I wanted to take on this cause and push the profession forward.