Stefan Wobben

“you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don’t dare do this, you have to ask yourself why they were hired in the first place if you don’t trust their judgement. And if you don’t show them that level of confidence, you shouldn’t expect much commitment from them in return.”
― Lars Kolind, UNBOSS

“career is an opportunity to develop in a way that constantly makes it possible to add greater value to the organisation.”
― Lars Kolind, UNBOSS

“What rules could we get rid of today that would enhance our ability to create value?”
― Lars Kolind, UNBOSS

“Would you rather have people be helpful or not? It turns out that having little nice things happen to them is a much better way of making them helpful than spending a huge amount of energy on improving their characters.”5”
― David Edmonds, Would You Kill the Fat Man?: The Trolley Problem and What Your Answer Tells Us about Right and Wrong