Saima

“Recently, as I was teaching this concept, a CFO—who deals with numbers all the time—came up to me and said, “This is fascinating! I’ve always seen trust as a nice thing to have, but I never, ever, thought of it in terms of its impact on economics and speed. Now that you’ve pointed it out, I can see it everywhere I turn. “For example, we have one supplier in whom we have complete trust. Everything happens fast with this group, and the relationship hardly costs us anything to maintain. But with another supplier, we have very little trust. It takes forever to get anything done, and it costs us a lot of time and effort to support the relationship. And that’s costing us money—too much money!” This CFO was amazed when everything suddenly fell into place in his mind. Even though he was a “numbers” guy, he had not connected the dots with regard to trust. Once he saw it, everything suddenly made sense. He could immediately see how trust was affecting everything in the organization, and how robust and powerful the idea of the relationship between trust, speed, and cost was for analyzing what was happening in his business and for taking steps to significantly increase profitable growth.”
― Stephen M.R. Covey, The SPEED of Trust: The One Thing that Changes Everything

“To forget and to repress would be a good solution if there were no more to it than that. But repressed pain blocks emotional life and leads to physical symptoms. And the worst thing is that although the feelings of the abused child have been silenced at the point of origin, that is, in the presence of those who caused the pain, they find their voice when the battered child has children of his own.”
― Alice Miller, Banished Knowledge: Facing Childhood Injuries

“we judge ourselves by our intentions and others by their behavior.”
― Stephen M.R. Covey, The SPEED of Trust: The One Thing that Changes Everything

“In a high-trust relationship, you can say the wrong thing, and people will still get your meaning. In a low-trust relationship, you can be very measured, even precise, and they’ll still misinterpret you.”
― Stephen M.R. Covey, The SPEED of Trust: The One Thing that Changes Everything