A AIK47AIK

Add friend
Sign in to Goodreads to learn more about A.

https://www.goodreads.com/aik47aik

Loading...
“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“Our power as individuals is multiplied when we gather together as families, teams, and communities with common goals.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“The truth will set you free - but first it may thoroughly irritate you.”
Susan Scott

“The great differentiator going forward, the next frontier for exponential growth, the place where individuals and organizations will find a new and sustainable competitive edge, resides in the area of human connectivity.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

year in books

A hasn't connected with their friends on Goodreads, yet.





Polls voted on by A

Lists liked by A