Gorgose

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“You get what you tolerate.”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

“If you are open, vulnerable, disclosing, more likely than not it will be reciprocated and walls will come down.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“Accountable Authentic Collaborative Courageous Passionate Lifelong learner Welcomes feedback Biased toward action Solution oriented Change agent”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today