Gorgose

“leave this conversation with”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

“If you are open, vulnerable, disclosing, more likely than not it will be reciprocated and walls will come down.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“Principle 4: Tackle your toughest challenge today. Burnout doesn’t occur because we’re solving problems; it occurs because we’ve been trying to solve the same problem over and over. The problem named is the problem solved. Identify and then confront the real obstacles in your path. Stay current with the people important to your success and happiness. Travel light, agenda-free.”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today