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“What matters anywhere in your organization, matters everywhere in your organization.”
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“everyone wants one person in the world to whom they can tell the truth and from whom they will hear the truth. Become that person.”
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“The truth will set you free - but first it may thoroughly irritate you.”
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“We resent being talked to. We’d rather be talked with.”
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
Darcy’s 2025 Year in Books
Take a look at Darcy’s Year in Books, including some fun facts about their reading.
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