Moyetpage

“The problem named is the problem solved.”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Speak and listen as if this is the most important conversation you will ever have with this person. It could be. Participate as if it matters. It does.”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

“Perception s the only reality that matters”
― Barry Kirwan, Eden's Endgame