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“The world is changing. No matter what any of us is shopping for, we can find good products, good services, good solutions. We want to enjoy the experience of using those products, those services. This firm doesn't have a lock on brilliance. Your prospective clients can find that elsewhere. They want to enjoy the experience of implementing a brilliant solution in collegial and congenial partnership with teh people who brought it to them.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“Sandy knew her plan was shit. But sometimes better ideas grew out of bad ones. Shit makes good fertilizer, her Gramps used to say, and a wrong track can lead to a new perspective, and a better path.”
― Barry Kirwan, Eden's Endgame

“You get what you tolerate.”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

“hold one another close …” I eased through the throng of candlelit faces as the minister quoted scripture and talked about the”
― Amanda Kyle Williams, Don't Talk to Strangers