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“When someone is rude to you, insults you, or belittles you, a long pause is your greatest weapon.”
― The Next Conversation: Argue Less, Talk More
― The Next Conversation: Argue Less, Talk More
“I mean it when I say this: silence is the most effective tool at your disposal to fix communication problems.”
― The Next Conversation: Argue Less, Talk More
― The Next Conversation: Argue Less, Talk More
“This is also why overexplaining kills confidence. The more words you use, the less you actually say. Using too many words to say something small creates a big problem. The temptation to overexplain stems from the fear that the other person isn’t going to believe you (a social evaluation trigger). But the more words you use, the less believable you sound. The more words it takes to tell the truth, the more it sounds like a lie. The longer you talk, the more it sounds like you don’t know what you’re talking about.”
― The Next Conversation: Argue Less, Talk More
― The Next Conversation: Argue Less, Talk More
“Instead, opt for phrases that signal viewpoints, not verdicts. That is, convey your opinion from a particular vantage point as opposed to a blunt dismissal.”
― The Next Conversation: Argue Less, Talk More
― The Next Conversation: Argue Less, Talk More
“Tell them that they’re helpful. People like to feel helpful, especially if they can help themselves. When you acknowledge that they’ve helped you, they’re more likely to remain more open and forthcoming. You free their defensiveness with acknowledgment. For example: “That’s helpful to know.”
― The Next Conversation: Argue Less, Talk More
― The Next Conversation: Argue Less, Talk More
Yan’s 2025 Year in Books
Take a look at Yan’s Year in Books, including some fun facts about their reading.
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