Yan

Add friend
Sign in to Goodreads to learn more about Yan.


Loading...
Jefferson Fisher
“When someone is rude to you, insults you, or belittles you, a long pause is your greatest weapon.”
Jefferson Fisher, The Next Conversation: Argue Less, Talk More

Jefferson Fisher
“I mean it when I say this: silence is the most effective tool at your disposal to fix communication problems.”
Jefferson Fisher, The Next Conversation: Argue Less, Talk More

Jefferson Fisher
“This is also why overexplaining kills confidence. The more words you use, the less you actually say. Using too many words to say something small creates a big problem. The temptation to overexplain stems from the fear that the other person isn’t going to believe you (a social evaluation trigger). But the more words you use, the less believable you sound. The more words it takes to tell the truth, the more it sounds like a lie. The longer you talk, the more it sounds like you don’t know what you’re talking about.”
Jefferson Fisher, The Next Conversation: Argue Less, Talk More

Jefferson Fisher
“Instead, opt for phrases that signal viewpoints, not verdicts. That is, convey your opinion from a particular vantage point as opposed to a blunt dismissal.”
Jefferson Fisher, The Next Conversation: Argue Less, Talk More

Jefferson Fisher
“Tell them that they’re helpful. People like to feel helpful, especially if they can help themselves. When you acknowledge that they’ve helped you, they’re more likely to remain more open and forthcoming. You free their defensiveness with acknowledgment. For example: “That’s helpful to know.”
Jefferson Fisher, The Next Conversation: Argue Less, Talk More

year in books

Yan hasn't connected with their friends on Goodreads, yet.




Polls voted on by Yan

Lists liked by Yan