Tom Turkington

“He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“Whenever you are about to find fault with someone, ask yourself the following question: What fault of mine most nearly resembles the one I am about to criticize?”
― Marcus Aurelius, Meditations

“Negotiate in their world. Persuasion is not about how bright or smooth or forceful you are. It’s about the other party convincing themselves that the solution you want is their own idea. So don’t beat them with logic or brute force. Ask them questions that open paths to your goals. It’s not about you.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“Conflict brings out truth, creativity, and resolution.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It