Nick Marcelo

“The vision should be less about what things are going to look like in the future and more about how the company is going to be better positioned to create value and to reap the rewards of that value creation. When we communicate vision in this way, we can go from the world of vague ideals to the world of "this makes sense" for the people who will ultimately be responsible for stewarding the vision. And when it makes sense to them, and they feel connected to it, they do their part so we can collectively bring it to life.”
― Hendrith Vanlon Smith Jr.

“Empathy should apply to all stakeholders, including oneself. Balance is key. It's often a bad idea to empathize with one stakeholder to the detriment of other stakeholders. You may not want to give that employee criticism, but what about the customers who are negatively impacted by that employees insufficient performance? You may not want to reject that clients particular request, but what about the employees who would be negatively impacted if the request is honored? You may want to put in 20 more hours for the client this week, but what about the self-care you need to remain healthy so that you can bring your best self to work? Empathy is good - but it should be Multi Stakeholder Empathy. Balance is key.”
― Hendrith Vanlon Smith Jr.

“With effective communication, we have the ability to take the vision from living on wall posters and slide decks to living in the hearts and minds of the company's people where it can actually be brought to life materially.”
― Hendrith Vanlon Smith Jr.

“A leader whose ego yearns to be 'the boss' is not really a leader at all. Ironically, the insatiable desire for authority renders people incapable of true leadership.”
― Hendrith Vanlon Smith Jr., Business Leadership: The Key Elements