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Sarah Button

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“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
― H. James Harrington

tags: control, measure, measurement, quality, understand, understanding

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“There are two circumstances that lead to arrogance: one is when you're wrong and you can't face it; the other is when you're right and nobody else can face it.”
― Criss Jami, Diotima, Battery, Electric Personality