Sarah Moore

“If you can't describe what you are doing as a process, you don't know what you're doing.”
― W. Edwards Deming

“She learns, after she finishes the job, that she programmed very well the specifications as delivered to her, but that they were deficient. If she had only known the purpose of the program, she could have done it right for the purpose, even though the specifications were deficient.”
― W. Edwards Deming, Out of the Crises