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Dale Carnegie
“PRINCIPLE 1 The only way to get the best of an argument is to avoid it. PRINCIPLE 2 Show respect for the other person’s opinions. Never say, “You’re wrong.” PRINCIPLE 3 If you are wrong, admit it quickly and emphatically. PRINCIPLE 4 Begin in a friendly way. PRINCIPLE 5 Get the other person saying “yes, yes” immediately. PRINCIPLE 6 Let the other person do a great deal of the talking. PRINCIPLE 7 Let the other person feel that the idea”
Dale Carnegie, How To Win Friends and Influence People

Dale Carnegie
“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. “To know all is to forgive all.”
Dale Carnegie, How To Win Friends and Influence People

Peter W. Murphy
“one touch is equal to a thousand words'?”
Peter W. Murphy, Always Know What To Say - Easy Ways To Approach And Talk To Anyone

Dale Carnegie
“When dealing with people, remember you are not dealing with creatures of logic, but with creatures bristling with prejudice and motivated by pride and vanity.”
Dale Carnegie, How to Win Friends & Influence People

Dale Carnegie
“Be sympathetic with the other person’s ideas and desires.”
Dale Carnegie, How To Win Friends and Influence People

year in books
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