Cydcharisse Capron

“The hardest thing about being a manager is realizing that your people will not do things the way that you would. But get used to it. Because if you try to force them to, then two things happen. They become resentful — they don’t want to do it. And they become dependent — they can’t do it. Neither of these is terribly productive for the long haul.”
― Marcus Buckingham, First, Break All the Rules: What the World's Greatest Managers Do Differently

“everyone can probably do at least one thing better than ten thousand other people.”
― Marcus Buckingham, First, Break All the Rules: What the World's Greatest Managers Do Differently

“to encourage people to take responsibility for who they really are. And it is the only way to show respect for each person. Focusing on strengths is the storyline that explains all their efforts as managers.”
― Marcus Buckingham, First, Break All the Rules: What the World's Greatest Managers Do Differently

“The talented employee may join a company because of its charismatic leaders, its generous benefits, and its world-class training programs, but how long that employee stays and how productive he is while he is there is determined by his relationship with his immediate supervisor.”
― Marcus Buckingham, First, Break All the Rules: What the World's Greatest Managers Do Differently