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Giang Lê

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“People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.”
― Roger Fisher, Getting to Yes: Negotiating Agreement without Giving In

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“If you want someone to listen and understand your reasoning, give your interests and reasoning first and your conclusions or proposals later.”
― Roger Fisher, Getting to Yes: Negotiating Agreement Without Giving In

8 likes