Katie

“Kindness. The only possible method when dealing with a living creature. You'll get nowhere with an animal if you use terror, no matter what its level of development may be. That I have maintained, do maintain and always will maintain. People who think you can use terror are quite wrong. No, no, terror is useless, whatever its colour – white, red or even brown! Terror completely paralyses the nervous system.”
― Mikhail Bulgakov, Heart of a Dog