Mithu

“If employees are doing something wrong or are making a mistake, I am doubly careful not to hurt their feelings and make them feel small or embarrassed. I just use four simple steps: “First, I talk to them privately. “Second, I praise them for what they are doing well. “Third, I point out the one thing at the moment that they could do better and I help them find the way. “Fourth, I praise them again on their good points.”
― David J. Schwartz, The Magic of Thinking Big

“You win when you refuse to fight petty people. Fighting little people reduces you to their size.”
― David J. Schwartz, The Magic of Thinking Big

“Treating someone as second-class never gets you first-class results.”
― David J. Schwartz, The Magic of Thinking Big