Portia St

“E.E Cummings wrote, "To be nobody-but-yourself in a world which is doing its best, night and day, to make you everybody but yourself - means to fight the hardest battle which any human being can fight- and never stop fighting.”
― Brené Brown, The Gifts of Imperfection

“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

“To become fully human means learning to turn my gratitude for being alive into some concrete common good. It means growing gentler toward human weakness. It means practicing forgiveness of my and everyone else's hourly failures to live up to divine standards. It means learning to forget myself on a regular basis in order to attend to the other selves in my vicinity. It means living so that "I'm only human" does not become an excuse for anything. It means receiving the human condition as blessing and not curse, in all its achingly frail and redemptive reality.”
― Brené Brown, The Gifts of Imperfection

“The real questions for parents should be: "Are you engaged? Are you paying attention?" If so, plan to make lots of mistakes and bad decisions. Imperfect parenting moments turn into gifts as our children watch us try to figure out what went wrong and how we can do better next time. The mandate is not to be perfect and raise happy children. Perfection doesn't exist, and I've found what makes children happy doesn't always prepare them to be courageous, engaged adults.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead